:root{--sup-primary:#08306b;--sup-primary-dark:#051d42;--sup-primary-light:#eef4fc;--sup-accent:#0284c7;--sup-success:#059669;--sup-success-bg:#ecfdf5;--sup-warning:#d97706;--sup-warning-bg:#fffbeb;--sup-danger:#dc2626;--sup-danger-bg:#fef2f2;--sup-border:#e2e8f0;--sup-surface:#fff;--sup-surface-alt:#f8fafc;--sup-text-main:#0f172a;--sup-text-muted:#64748b;--sup-radius:12px;--sup-shadow-sm:0 1px 3px #0000000f, 0 1px 2px #0000000a;--sup-shadow:0 4px 6px -1px #00000014, 0 2px 4px -2px #0000000d;--sup-shadow-lg:0 12px 24px -4px #08306b1f, 0 6px 12px -3px #0000000f}.support-page-wrap{min-height:100vh;color:var(--sup-text-main);background:#f1f5f9;padding-bottom:80px;font-family:DM Sans,-apple-system,BlinkMacSystemFont,sans-serif}.support-hero{color:#fff;background:linear-gradient(135deg,#08306b 0%,#0c4a9e 60%,#0369a1 100%);padding:56px 24px 72px;position:relative;overflow:hidden;box-shadow:0 4px 20px #08306b40}.support-hero:before{content:"";pointer-events:none;background:radial-gradient(circle,#ffffff14 0%,#0000 70%);border-radius:50%;width:500px;height:500px;position:absolute;top:-50%;right:-10%}.support-hero-inner{text-align:center;z-index:1;max-width:900px;margin:0 auto;position:relative}.support-badge{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);letter-spacing:.5px;text-transform:uppercase;background:#ffffff26;border:1px solid #ffffff40;border-radius:9999px;align-items:center;gap:6px;margin-bottom:16px;padding:4px 12px;font-size:12px;font-weight:600;display:inline-flex}.support-hero-title{letter-spacing:-.5px;margin-bottom:12px;font-size:36px;font-weight:800;line-height:1.2}.support-hero-subtitle{color:#ffffffd9;max-width:600px;margin:0 auto 32px;font-size:16px;line-height:1.6}.support-search-box{background:#fff;border:2px solid #0000;border-radius:14px;align-items:center;max-width:640px;margin:0 auto;padding:6px 8px 6px 18px;transition:all .2s;display:flex;box-shadow:0 10px 30px #00000026}.support-search-box:focus-within{border-color:#38bdf8;box-shadow:0 12px 36px #38bdf840}.support-search-icon{color:#94a3b8;flex-shrink:0;width:20px;height:20px;margin-right:12px}.support-search-input{color:#0f172a;background:0 0;border:none;outline:none;flex:1;font-size:15px}.support-search-input::placeholder{color:#94a3b8}.support-container{z-index:2;max-width:1100px;margin:-36px auto 0;padding:0 20px;position:relative}.support-nav-bar{box-shadow:var(--sup-shadow-sm);border:1px solid var(--sup-border);background:#fff;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:28px;padding:8px 12px;display:flex}.support-tabs{gap:6px;display:flex}.support-tab-btn{color:var(--sup-text-muted);cursor:pointer;background:0 0;border:none;border-radius:9px;align-items:center;gap:8px;padding:9px 18px;font-size:14px;font-weight:600;transition:all .15s;display:inline-flex}.support-tab-btn:hover{color:var(--sup-text-main);background:var(--sup-surface-alt)}.support-tab-btn.active{color:var(--sup-primary);background:var(--sup-primary-light)}.support-tab-badge{color:var(--sup-primary);background:#08306b1a;border-radius:999px;padding:2px 7px;font-size:11px;font-weight:700}.support-tab-btn.active .support-tab-badge{background:var(--sup-primary);color:#fff}.support-cta-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#08306b 0%,#0d4a9e 100%);border:none;border-radius:10px;align-items:center;gap:8px;padding:10px 18px;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex;box-shadow:0 2px 6px #08306b40}.support-cta-btn:hover{transform:translateY(-1px);box-shadow:0 4px 12px #08306b59}.support-category-pills{scrollbar-width:thin;align-items:center;gap:8px;margin-bottom:24px;padding-bottom:12px;display:flex;overflow-x:auto}.support-cat-pill{white-space:nowrap;color:var(--sup-text-muted);border:1px solid var(--sup-border);cursor:pointer;background:#fff;border-radius:9999px;padding:7px 14px;font-size:13px;font-weight:500;transition:all .15s}.support-cat-pill:hover{color:var(--sup-text-main);border-color:#cbd5e1}.support-cat-pill.active{background:var(--sup-primary);color:#fff;border-color:var(--sup-primary);font-weight:600}.support-faq-grid{flex-direction:column;gap:12px;display:flex}.support-faq-card{border-radius:var(--sup-radius);border:1px solid var(--sup-border);box-shadow:var(--sup-shadow-sm);background:#fff;transition:all .2s;overflow:hidden}.support-faq-card:hover{box-shadow:var(--sup-shadow);border-color:#cbd5e1}.support-faq-trigger{text-align:left;cursor:pointer;width:100%;color:var(--sup-text-main);background:0 0;border:none;justify-content:space-between;align-items:center;gap:16px;padding:18px 22px;font-size:15px;font-weight:600;display:flex}.support-faq-tag{text-transform:uppercase;letter-spacing:.5px;color:var(--sup-accent);background:#f0f9ff;border-radius:6px;margin-left:8px;padding:3px 8px;font-size:11px;font-weight:600}.support-faq-caret{color:#94a3b8;flex-shrink:0;width:18px;height:18px;transition:transform .2s cubic-bezier(.4,0,.2,1)}.support-faq-card.open .support-faq-caret{color:var(--sup-primary);transform:rotate(180deg)}.support-faq-body{color:#334155;border-top:1px solid #f1f5f9;padding:16px 22px 20px;font-size:14px;line-height:1.65}.support-empty{text-align:center;border:1px dashed var(--sup-border);background:#fff;border-radius:14px;padding:48px 24px}.support-empty-icon{color:#94a3b8;width:48px;height:48px;margin-bottom:12px}.support-empty-title{color:var(--sup-text-main);margin-bottom:6px;font-size:16px;font-weight:700}.support-empty-desc{color:var(--sup-text-muted);max-width:400px;margin:0 auto;font-size:13px}.support-ticket-list{flex-direction:column;gap:12px;display:flex}.support-ticket-card{border-radius:var(--sup-radius);border:1px solid var(--sup-border);box-shadow:var(--sup-shadow-sm);cursor:pointer;background:#fff;justify-content:space-between;align-items:center;gap:16px;padding:20px 24px;text-decoration:none;transition:all .15s;display:flex}.support-ticket-card:hover{box-shadow:var(--sup-shadow);border-color:#93c5fd;transform:translateY(-2px)}.support-ticket-main{flex:1;min-width:0}.support-ticket-header{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:6px;display:flex}.support-ticket-id{font-family:var(--font-mono,monospace);color:var(--sup-primary);background:var(--sup-primary-light);border-radius:6px;padding:3px 8px;font-size:12px;font-weight:700}.support-ticket-title{color:var(--sup-text-main);white-space:nowrap;text-overflow:ellipsis;font-size:16px;font-weight:600;overflow:hidden}.support-ticket-meta{color:var(--sup-text-muted);align-items:center;gap:16px;font-size:12px;display:flex}.support-ticket-snippet{color:#475569;white-space:nowrap;text-overflow:ellipsis;margin-top:6px;font-size:13px;overflow:hidden}.pill-status{text-transform:uppercase;letter-spacing:.4px;border-radius:9999px;align-items:center;gap:5px;padding:3px 9px;font-size:11px;font-weight:700;display:inline-flex}.pill-status.open{color:#0369a1;background:#e0f2fe}.pill-status.in_progress{color:#b45309;background:#fef3c7}.pill-status.waiting_user{color:#6d28d9;background:#ede9fe}.pill-status.resolved{color:#15803d;background:#dcfce7}.pill-status.closed{color:#64748b;background:#f1f5f9}.pill-priority{text-transform:uppercase;border-radius:6px;padding:2px 7px;font-size:11px;font-weight:600}.pill-priority.low{color:#64748b;background:#f1f5f9}.pill-priority.medium{color:#334155;background:#e2e8f0}.pill-priority.high{color:#c2410c;background:#ffedd5}.pill-priority.urgent{color:#b91c1c;background:#fee2e2}.support-modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#0f172a99;justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.support-modal{background:#fff;border-radius:16px;flex-direction:column;width:100%;max-width:650px;max-height:90vh;animation:.2s cubic-bezier(.16,1,.3,1) modalPop;display:flex;overflow:hidden;box-shadow:0 20px 40px #0003}@keyframes modalPop{0%{opacity:0;transform:scale(.96)translateY(8px)}to{opacity:1;transform:scale(1)translateY(0)}}.support-modal-header{border-bottom:1px solid var(--sup-border);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.support-modal-title{color:var(--sup-text-main);font-size:18px;font-weight:700}.support-modal-close{cursor:pointer;color:#94a3b8;background:0 0;border:none;border-radius:6px;padding:4px;font-size:20px;line-height:1}.support-modal-close:hover{color:var(--sup-text-main);background:#f1f5f9}.support-modal-body{flex-direction:column;gap:16px;padding:24px;display:flex;overflow-y:auto}.support-form-group{flex-direction:column;gap:6px;display:flex}.support-form-label{color:#334155;font-size:13px;font-weight:600}.support-form-input,.support-form-select,.support-form-textarea{border:1px solid var(--sup-border);width:100%;color:var(--sup-text-main);background:#fff;border-radius:8px;outline:none;padding:10px 14px;font-family:inherit;font-size:14px;transition:border-color .15s}.support-form-input:focus,.support-form-select:focus,.support-form-textarea:focus{border-color:#0284c7;box-shadow:0 0 0 3px #0284c71f}.support-form-textarea{resize:vertical;min-height:120px}.support-file-zone{text-align:center;background:var(--sup-surface-alt);cursor:pointer;border:1px dashed #cbd5e1;border-radius:10px;padding:14px}.support-modal-footer{border-top:1px solid var(--sup-border);background:#f8fafc;justify-content:flex-end;align-items:center;gap:12px;padding:16px 24px;display:flex}.support-btn-cancel{border:1px solid var(--sup-border);color:#475569;cursor:pointer;background:#fff;border-radius:8px;padding:8px 16px;font-size:13px;font-weight:600;transition:all .15s}.support-btn-cancel:hover{color:#0f172a;background:#f1f5f9;border-color:#cbd5e1}.support-btn-submit{cursor:pointer;background:linear-gradient(135deg,#08306b 0%,#0d3d82 100%);border:1px solid #0000;border-radius:8px;padding:9px 18px;font-size:13px;font-weight:600;transition:all .15s;box-shadow:0 2px 6px #08306b40;color:#fff!important}.support-btn-submit:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #08306b59;color:#fff!important;background:linear-gradient(135deg,#0b3d88 0%,#1555a8 100%)!important}.support-btn-submit:disabled{opacity:.6;cursor:not-allowed;transform:none}.ticket-thread-modal{max-width:800px;height:85vh}.ticket-thread-body{background:#f8fafc;flex-direction:column;flex:1;gap:16px;padding:20px 24px;display:flex;overflow-y:auto}.ticket-msg-bubble{flex-direction:column;max-width:82%;display:flex}.ticket-msg-bubble.user-msg{align-self:flex-end}.ticket-msg-bubble.staff-msg{align-self:flex-start}.ticket-msg-bubble.internal-msg{align-self:center;max-width:90%;background:#fffbeb!important;border:1px solid #fde68a!important}.ticket-msg-sender{color:#64748b;align-items:center;gap:6px;margin-bottom:4px;font-size:11px;font-weight:600;display:flex}.ticket-msg-bubble.user-msg .ticket-msg-sender{justify-content:flex-end}.ticket-msg-box{word-break:break-word;white-space:pre-wrap;border-radius:12px;padding:12px 16px;font-size:14px;line-height:1.5}.ticket-msg-bubble.user-msg .ticket-msg-box{background:var(--sup-primary);color:#fff;border-bottom-right-radius:2px}.ticket-msg-bubble.staff-msg .ticket-msg-box{color:#0f172a;box-shadow:var(--sup-shadow-sm);background:#fff;border:1px solid #e2e8f0;border-bottom-left-radius:2px}.ticket-msg-time{color:#94a3b8;margin-top:4px;font-size:10px}.ticket-attachment-badge{color:inherit;background:#0000000f;border-radius:6px;align-items:center;gap:6px;margin-top:8px;padding:5px 10px;font-size:12px;font-weight:500;text-decoration:none;display:inline-flex}.ticket-msg-bubble.user-msg .ticket-attachment-badge{color:#fff;background:#fff3}.ticket-composer{border-top:1px solid var(--sup-border);background:#fff;flex-direction:column;gap:10px;padding:16px 20px;display:flex}.ticket-composer-textarea{border:1px solid var(--sup-border);resize:vertical;border-radius:8px;outline:none;width:100%;min-height:60px;padding:10px 14px;font-family:inherit;font-size:14px}.ticket-composer-actions{justify-content:space-between;align-items:center;display:flex}